退款政策

Return Policy

Entity: ENTRAX INNOVATIONS LIMITED Registered Address: Room A08, 2/F, Lee Ka Industrial Building, 8 Ng Fong Street, San Po Kong, Kowloon, Hong Kong Last Updated: [INSERT DATE]
This Return Policy applies to purchases made through [WEBSITE URL] ("the Site"), operated by ENTRAX INNOVATIONS LIMITED ("Entrax," "we," "us," or "our"). It applies to customers located in the United States, the European Union, and other jurisdictions where we ship, subject to the additional statutory rights described below for EU customers.

  1. 30-Day Return Window

You may request a return within 30 calendar days of the delivery date shown in your shipping confirmation. To be eligible for a return, your item must be:
  • Unused, undamaged, and in the same condition you received it
  • In its original packaging, with all accessories, manuals, and included components
  • Accompanied by proof of purchase (order number or confirmation email)
Items returned outside this 30-day window, or that do not meet the above conditions, may be refused or subject to a restocking fee at our discretion.

  1. Non-Returnable Items

The following items are not eligible for return unless defective on arrival:
  • Products marked as "Final Sale" or "Non-Returnable" at time of purchase
  • Items with removed or damaged security seals, where applicable
  • Gift cards or promotional credits
  • [INSERT ANY PRODUCT-SPECIFIC EXCLUSIONS]

  1. European Union Customers — Statutory Right of Withdrawal

If you are a consumer located in the European Union, you have a statutory right to withdraw from your purchase within 14 calendar days of receiving your goods, without giving any reason, under the EU Consumer Rights Directive (2011/83/EU). Because our standard policy already provides a 30-day window, EU customers benefit from the longer of the two periods — 30 calendar days.
To exercise this right, you must inform us of your decision to withdraw by a clear statement (email is sufficient) before the withdrawal period expires. You are responsible for returning the goods within 14 days of that notification, and for the direct cost of returning the goods, unless the item is defective or was misdescribed.
Certain exceptions to the right of withdrawal apply under EU law (e.g., sealed goods that are not suitable for return for health or hygiene reasons and were unsealed after delivery). Where applicable, these are noted at the product level.

  1. How to Start a Return

  1. Contact us at [INSERT SUPPORT EMAIL] with your order number and reason for return.
  1. We will issue a Return Merchandise Authorization (RMA) and return instructions.
  1. Pack the item securely in its original packaging where possible.
  1. Ship the item to the return address provided in your RMA confirmation. Returns sent without a valid RMA may experience processing delays.

  1. Return Shipping Costs

  • Defective, damaged, or incorrect items: We cover return shipping costs.
  • Change of mind / no longer needed: The customer is responsible for return shipping costs, except where required otherwise by applicable law (see Section 3 for EU exceptions).
[INSERT: whether you provide prepaid return labels, and any restocking fee percentage, if applicable]

  1. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within [INSERT NUMBER] business days. Please note your bank or card issuer may take additional time to post the refund to your account.
Original shipping charges are non-refundable, except where the return is due to our error or a defective product, or where required by applicable EU law.

  1. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [INSERT SUPPORT EMAIL].

  1. Warranty Claims

Defects covered under the product warranty are handled separately from standard returns. See your product's warranty documentation or contact [INSERT SUPPORT EMAIL] for warranty support.

  1. Contact Us

For any questions about this Return Policy, please contact:
ENTRAX INNOVATIONS LIMITED Room A08, 2/F, Lee Ka Industrial Building, 8 Ng Fong Street, San Po Kong, Kowloon, Hong Kong Email: [INSERT SUPPORT EMAIL]